Today it finally happened. My last day as a Boost Call Center agent. What a relief. Beginning Monday I start a new chapter in life as an Apple Tech Support agent. Wow..life changes.
- Chris Rock was right! — What do I mean by this? in 1997 Chris Rock recorded a very controversial comedy routine on his Roll With The New album entitled “Niggas vs. Black People.” (This will be the only time I use the “N” word in this blog and I am only using it as it is the title of the the track. Personally, I am very offended by this extremely derogatory term) In this track Rock points out that the first group of individuals glorify ignorance and sloth, and brag about fulfilling any minor responsibility that normal people would just do. My experience with probably close to 25% of the Boost customer base on the phone was that many of these individuals would BRAZENLY attempt to leech off of the system, calling in to ask for credit on their account. Many of them were habitual. You could see in their call records that they would call six, seven times a day asking for credit and were denied and denied over and over as credit abusers, but somehow still got the credit. It is not at all unusual to see these folks with 6 or 7 weeks of going without adding funds to their account but continuing service by eventually finding the lazy or gullible Boost agent who would give them enough credit to last a couple of days more. This has astounded me. Even more astounding would be those (and many here as well) who we would go ahead and grant a credit of 50 cents here and a dollar there and they would swear at us and then exclaim “is that all you gonna gimme?”
- I am very naive! — Based on the comments above, I have had a very skewed view of a world I don’t know very well. Sure, I have known there was “an element” of indivduals out there that I should be scared of. I have driven, by accident, through parts of Detroit that scared me to death and there are parts of Lexington that could be considered similarly dangerous for a white person. But this certain element exists in all of the colors…the gang type of mentality…whether white, black, Hispanic, Asian or otherwise. But my naivite (perhaps even ignorance) was shattered while taking many of the calls at Boost. But, I had a virtual opportunity to step into their households. These calls would come in and the first thing I would hear would be raging expletives of all types being spewed out of mouths of parties. Sometimes they were so into the fighting and bickering, that they would not hear me saying “Thank you for calling Boost Mobile. This is David. How can I assist you?.” I have heard mothers and fathers lashing out at each other. It seems like many of them scream all comments at each other. Loud was the quiet in these homes.
- Boost lives up to its name! — I just learned three weeks ago that the urban slang term for steal (and/or shoplift) is “boost,” such as “I boosted this watch from the store.” I don’t know how many times I would open up accounts and there would be voice on the other end saying they forgot the password to their phone account and I could I send it to them. I would ask their name as I opened the account and they would say something like Reggie or Marquis or LaShonda or something, but I would see Jose Lopez as the name on the account. (Got much of the same in other ethnic groups as well in the big cities like New York, Chicago, Detroit, Miami and Los Angeles to be fair). Suffice it to say that these phones pass hands frequently, and many times not by choice of one of the parties involved.
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