Countdown 365: #354 – A Free Dinner at Chuy’s

(Editor’s Note: As I approach age 60, I am “Counting My Many Blessings” by doing a daily countdown from 365. These are in no particular order, but, as you will see in days following, there is a method to the madness.)

ChuysNachoTIt is not everyday that you can be “counting your blessings” and an unexpected one happens right before your eyes.  Tonight was one of those nights, so I am counting this one in as an unplanned blessing.

Julianne and I usually try to get a date night in once a week. Due to our schedules, it is usually going somewhere for dinner.  Since we are striving to eat whole foods, lots veggies and such, we always seek the places that serve vegetarian or even vegan choices.  Fortunately, Chuy’s in Lexington is very accommodating this way.

Hatch Green Salsa from Chuy's

Hatch Green Salsa from Chuy’s

I am a lover of Chuy’s because they have awesome Hatch Green Chile Salsa.  I can devour that stuff like candy…and I do.  Some of the waiters and waitresses know this and bring me out my 4-5 bowls of the stuff!  Honestly, I could eat with a spoon and skip the fattening chips! (And then there is the fresh guacamole…another treat)

We also like Chuy’s because we can order typical items and ask for no cheese or meat and additional veggies.  Tonight was one of those nights.  Thursday is “Big Daddy Enchilada” night, which is a chicken enchilada stuffed with mushrooms, spinach and cheese.  We just skip the chicken and cheese.  Kind of a special veggie enchilada, which they also serve.  Julianne and I both love them.

Chuy's Veggie Enchiladas

Chuy’s Veggie Enchiladas

Chuy's is Fun and Tasty

Chuy’s is Fun and Tasty

Well, tonight we ordered the “Meat/Cheese” free Big Daddy Enchiladas. The wait was a bit longer than normal, but Julianne and I were busy talking about the events of the day and things from work, etc.  Then, without notice, one of the managers came over and apologized profusely for our meal coming so slow. He wanted to verify our order and then went back to “get it right.”  Shortly thereafter we got our meal.  Allen, the Asst. Manager, apologized again and then said “tonight’s dinner is on me.”  We said that was not necessary, but he insisted. (Remember, we never once complained or even intimated any unhappiness).  The other Assistant Manager was over soon checking to make sure we were happy with the meal, noted that dinner was on the restaurant due to the inconvenience and then gave us a card for another meal on the next visit.  We were stunned!!

Chuy's Veggie Burrito slathered in Hatch Green Salsa - yes it is yummy

Chuy’s Veggie Burrito slathered in Hatch Green Salsa – yes it is yummy

chuys-neon-signEven after all of this, we were fine with paying for our meal, but they insisted.  THAT, my friends, is EXCELLENT and CARING customer service.  We are already good customers, frequent visitors and count this restaurant as one of our favorite dining establishments. This time they went far and beyond any expectation and it needs to be noted.

And I count it as a blessing out of nowhere. My wife leaves on a trip out of town for a week and so this was our last opportunity for a date night.  It was an excellent one!!

Jumping for Joy

Jumping for Joy after a good blessing

This place made us both smile tonight and count our blessings.  We left a tip and left with a smile.  Tomorrow, I am calling Chuy’s 800 Customer Service number to let them know how great the service is there.  (It was not the first time they have made sure we were happy, but this particular unilaterally initiated effort was a first for me at ANY dining establishment EVER!)

Count your blessings folks…you will be surprised!

My Soapbox: Being Considerate, Responsive and Dependable

soapboxI don’t aver to being perfect. But I do make every effort to be responsive, dependable and considerate of those with whom I work.  Having worked in a number of customer service related positions over the years, I found this to be THE most important facet of the job. Customer service equals dependability, responsiveness and timely consideration.

Always thinking about helping

Always thinking about helping

I am generally a pretty jovial and upbeat person.  There is really not a great deal that gets me down or upsets me.  Sure, like others, there are things that disgust me and things that aggravate me.  But they typically fly right by.  What DOES get my goat is when people I work with don’t follow through and meet their commitments or get promised materials to me AND don’t let me know that they can’t get it to me in a timely fashion.  It is frustrating, especially when one has set a plan on a project and the project gets held up.

DependabilityCompanies fail due to poor customer service. And who is the customer?  The customer is the END-USER….  So, if I am working with someone on a project and they commit to getting something to me by such and such a date, I am the customer.  If they can’t get it to me on time, then at least they could have the consideration to let me know.

customer_serviceThings come up.  They do for all people.  They do for me. Humans understand that.  The path to the top of the mountain has many stumbling blocks along the way.  Some are easily walked around, some are almost insurmountable. StumblingBlocksI am about turning stumbling blocks into stepping stones. It is my hope that those out there that have difficulties being responsive, timely and considerate will make those stumbling blocks into stepping stones.

Enough of the soapbox.  I shall now return to my regularly scheduled fun stuff….